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Q3 2018



Registered claim volume 7% higher than 2017

YTD Q3 2018: 158,804 registered claims
YTD Q3 2017 comparison: 148,893 registered claims
Registered and lost-time claim volumes continued to increase in Q3. For Schedule 1 businesses, volumes are 7% and 15% higher, respectively, than in 2017.

*Schedule 1 only

Service satisfaction 73% of people injured at work, 78% businesses

Q3 2018: 73% of people injured at work. 78% of businesses
Target: 68% to 72% of people injured at work. 75% to 79% of businesses
Q3 2017 comparison: 71% of people injured at work and 78% of businesses
Satisfaction results from Q3 are in line with previous quarters and within targets.

9/10 return to work at 100% pre-injury earnings within 12 months

Q3 2018: 90.3%
Target: 92%
Q3 2017 comparison: 90.8%
The percentage of people with workplace injuries or illnesses returning to work with no wage loss within 12 months has increased for two quarters in a row and is consistent with Q3 2017.

*Schedule 1 only


Employed after completing RTW plan 96%

Q3 2018: 96%
Target: 85%
Q3 2017 comparison: 88%
In Q3, a higher percentage of people who completed a return-to-work plan went on to find employment than in Q3 2017.

*Schedule 1 only

$1.6 billion in reserve, no Unfunded Liability

Q3 2018: +$1,596 M
Target: ($461M)
Q3 2017 comparison: ($1,777M)
The WSIB’s reserve has increased since Q2 2018 when we announced the elimination of our Unfunded Liability. Maintaining this level of funding helps to ensure that we are well positioned to protect benefits and make ongoing service improvements for the people we serve.

Sufficiency ratio 104.9%

Q3 2018: 104.9%
Target: 98.6%
Q3 2017 comparison: 94.5%
Q2 2018 was the first time in recorded history that we were able to report a Sufficiency Ratio over 100%. In Q3, we’ve maintained our strong funding position.


Appeals total allowance rate at 25%

Q3 2018: 25%
Target: 26%-33%
Q3 2017 comparison: 28%
The appeals allowance rate in Q3 included 18% of allowed claims and 7% that were partially allowed.

People with a permanent impairment 5.8%

Q3 2018: 5.8%
Benchmark: 6.5%
Q3 2017 comparison: 5.8%
In Q3, the percentage of people with workplace injuries or illnesses who experienced a permanent impairment (5.8%) was unchanged compared to Q3 2017. Year-to-date, fewer people (5.4%) are experiencing a permanent impairment than in the same period last year (5.9%).

*Schedule 1 only

Average composite duration at 60.8 days

Q3 2018: 60.8 days
Target: 63.7 days
Q3 2017 comparison: 55.4 days
Short and medium-term durations (the amount of time that people with workplace injuries or illnesses continue to require benefits) increased compared to Q3 2017. Compared to last quarter, most durations have begun to stabilize.

*Schedule 1 only


*Schedule 1 only
Read more about our financial results in this quarter’s reports:

See a glossary of terms used in our reporting.

Past results


Archived reports

If you have questions about the WSIB’s corporate reporting, please contact corporatereports@wsib.on.ca.

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