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Contact us

The Workplace Safety and Insurance Board
Telephone: 416-344-1000
Toll free: 1-800-387-0750
TTY: 1-800-387-0050
Fax: 416-344-4684 or 1-888-313-7373
Head Office
200 Front Street West
Toronto, Ontario M5V 3J1
Map


WSIB Collections Branch
Street address:
P.O. Box 2099 Stn. LCD1 120 King Street West
Hamilton, ON L8N 4C5
Toll Free: 1-800-268-0929
Fax Number: 905-521-4203
Map

 


Mailing address:
200 Front Street West
Toronto, Ontario M5V 3J1

eServices support

For all eServices inquiries (such as ePremium, eClearance and eWISR), including support issues, please contact 1-888-243-1569 or 416-344-4122 (TTY: 1-800-387-0050) between the hours of 7:30am to 5:00pm EST, Monday to Friday.

Specific inquiries

WSIB offices
Fax it right - avoid processing delays
Employers
Workers
Media relations
Your privacy is important!
Need information on prevention incentive and training programs?
Do you have WSIB policy questions?
Report fraud and non-compliance
WSIB's procurement activity
Clearance certificates
Forms
Comments or questions about our website

WSIB offices

WSIB representatives are available on the phone from 7:30 a.m. to 5:00 p.m., Mondays to Fridays. Our regular office hours of operation are from 8:30 a.m. to 4:30 p.m., Mondays to Fridays. See a list of WSIB offices.

If you want to leave a message for WSIB staff after our regular office hours:

  • dial the ten digit phone number directly and leave a message on voicemail
  • call our 1-800 number for any WSIB office and follow the prompts and then enter the 10 digit number of the person you wish to reach and leave a message.

Fax it right - avoid processing delays

Avoid processing delays by faxing all WSIB claim-related information, no matter where you live, to 1-888-313-7373 or 416-344-4684. This guideline (83k, pdf) ensures the WSIB receives your claim-related fax efficiently.

Employers

Have a question about your account? Email us at employeraccounts@wsib.on.ca.

Workers

If you have a question, you can reach us at 1-800-387-0750 or 416-344-1000, Monday to Friday, from 730am to 5pm.

Media relations

Telephone: 416 344-4202
Email
: christine_arnott@wsib.on.ca

French inquiries:

Telephone: 416-344-2833
Email
: don_leacock@wsib.on.ca

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Your privacy is important!

Email is not secure, and could possibly be seen by someone other than a WSIB employee. Please do not include any specific claims or financial information. 

To protect confidential information, case managers and nurse consultants return inquiries by telephone. 

Please note that incoming and outgoing calls may be recorded for quality assurance purposes.

The WSIB Privacy Policy Statements explain more about ensuring your privacy.

Need information on prevention incentive and training programs?

Email: ExperienceRating@wsib.on.ca
Telephone: 416-344-1016 or 1-800-663-6639

Information on Prevention Incentive and Training Programs is also available on this website.

Do you have WSIB policy questions?

Call or email the policy branch that deals with the area related to your question.

Report fraud and non-compliance

You can use our toll-free action line or email address (email does not guarantee protection of your identity) to report suspected cases of non-compliance and fraud.

Call toll-free: 1-888-SI-LEADS (1-888-745-3237) 730am to 5pm, Monday to Friday
or
Email us at: sileads@wsib.on.ca 24 hours a day, 7 days a week

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WSIB's procurement activity

The WSIB is committed to proactively addressing the challenge of rising costs and fiscal responsibility while maintaining the best possible care for injured workers. Learn more about the WSIB's procurement activity.

Clearance certificates

Contact the Clearance Department at 416-344-1012 or toll-free at 1-800-387-8638. You can also fax us toll-free at 1-877-849-4882.

To help us serve you better, we will need the following information:

  • Principal name, address and account number
  • Contractor name and account number
  • Business activity

Forms

 

Fax to

1-888-313-7373
or
416-344-4684



or

Mail to

Workplace Safety and Insurance Board
200 Front Street West
Toronto ON M5V 3J1

 

Got a comment or question about our website?

Email:wsibcomm@wsib.on.ca