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eRegistration Troubleshooting Guide

  1. Recommended System Requirements
  2. Why do I get an error message after I press the 'Back' button to try to go to the previous page?
  3. I made a mistake on the previous page(s) while I am in the middle of the eRegistration, what should I do?
  4. I filled in all the eRegistration information, now I am on the 'Review/Confirm Registration' page.  Is the eRegistration process now complete?
  5. I submitted eRegistration information online and got a confirmation number email. Does this mean I now have a WSIB account?
  6. I submitted eRegistration information and found I made a mistake, how can I go back to my submission to revise it?
  7. I received a session expired message.  Why did this happen?

 

  1. Recommended System Requirements:
    Internet Browser: Internet Explorer 6 and higher, Firefox 3.6
    JavaScript: JavaScript enabled
    Pop-up Blockers: some of the links may open a new browser window when selected. If you have a pop-up blocker program, you may encounter this issue. You should adjust your browser settings to allow pop-ups from our site.

    Note: WSIB eServices does not send cookies to the user’s web browser.
  2. Why do I get an error message after I press the 'Back' button to try to go to the previous page?
    Always press the 'Previous' button on the bottom of the page to return to the previous page.
    If you clicked the 'Back' button on your browser by mistake, click the 'Refresh' button to continue the eRegistration.
    image of eRegistration page with Previous button on the bottom page circled.
  3. I made a mistake on the previous page(s) while I am in the middle of the eRegistration, what should I do?
    Press the 'Previous' button on the bottom of the page to return to a previous page(s).
    If you are on the 'Review/Confirm Registration' page, press the 'Edit' button on the right side of the screen to return to the section you need to revise.
    Review/Confirmation registration page image
  4. I filled in all the eRegistration information, now I am on the 'Review/Confirm Registration' page.  Is the eRegistration process now complete?
    No. You still need to complete the final section by pressing the 'Submit' button on the bottom of the 'Review/Confirm Registration' page.
    image of Review/Confirmation registration page with submit button circled
    A Confirmation Number will be immediately provided to you.  An email will also be sent to you to confirm the receipt of your eRegistration application.
  5. I submitted eRegistration information online and got a confirmation number email. Does this mean I now have a WSIB account?
    Not yet. The confirmation email confirms the receipt of your eRegistration information. WSIB staff will review the information you submitted and complete the account registration process. We will inform you once your WSIB account has been opened.
  6. I submitted eRegistration information and found I made a mistake, how can I go back to my submission to revise it?
    You cannot revise  an eRegistration submission once you've created it and received your confirmation number.  Have your eRegistration Confirmation # ready and call 1-888-243-1569 or 416-344-4122 for assistance with your issue.
  7. I received a session expired message.  Why did this happen?
    You were inactive in the session for over 30 minutes.  To avoid this, please navigate to another page before 30 minutes has elapsed.  None of the information you have entered has been saved or stored online.

 

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