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eRegistration Frequently Asked Questions

Getting Started

The eRegistration system is used to submit registration information online to establish an account with the WSIB.

Here’s what you’ll need to have on hand when you register using the eRegistration system:

  • Business legal name
  • Business trade name
  • Canada Revenue Agency Business Number (if available)
  • Information about partners, officers in your business (name, address, date of birth)
  • Business addresses, phone number, fax number
  • Start date of the worker(s) you hired
  • An estimate of gross insurable earnings for a full calendar year
  • Email address

We may require additional information depending on your selected business activity.

Accessing eRegistration

  1. Do I have to sign up to use this service, and is there a cost?
  2. What if I don’t want to register online?

Using eRegistration

  1. Is the online eRegistration system available to anyone to register for an account?
  2. Can my representative (e.g. accountant/bookkeeper, family member, etc) register my business for me?
  3. Can I register my new business prior to hiring workers?
  4. Is the eRegistration system simple to use?
  5. Can I save information I enter in the online eRegistration system and return to it later
  6. How do I know when my registration is complete?
  7. How long will it take to get my WSIB account activated after I submit my information online
  8. I did not receive a confirmation email after submitting my registration information.  What happened

Support/Help

  1. How can I get more information about registering with the WSIB, or where can I get eRegistration support?

Accessing eRegistration

  1. Do I have to sign up to use this service, and is there a cost?
    No.  eRegistration is a free service, and does not require sign up.
  2. What if I don’t want to register online?
    We encourage customers to use the online eRegistration system but you will still be able to register by phone, in person, by mail or fax.

Using eRegistration

  1. Is the online eRegistration system available to anyone to register for an account?
    Yes.  Anyone can use eRegistration to submit business registration details to us, if they have hired a worker.
  2. Can my representative (e.g. accountant/bookkeeper, family member, etc) register my business for me?
    Yes, but they must check off the statement saying that they are authorized by the business owner to submit registration information.
  3. Can I register my new business prior to hiring workers?
    No. The Workplace Safety & Insurance Act asks that you contact us within 10 days of hiring your first worker (per business activity) to determine your reporting obligation. We do not accept future-dated registrations. Please wait until you hire you first worker to register.

    If you work in or carry on a business in construction, you can register the date your business starts performing construction work or the date you meet the criteria of an independent operator in construction (some exemptions apply).

    Learn about mandatory coverage in construction.

    If you are not certain, contact us directly to clarify your registration requirements.
  4. Is the eRegistration system simple to use?
    Yes.  You will select from four business activity streams when you first navigate to the registration page. 

    If you are in the construction business, if you operate a restaurant or similar establishment or if you employ a domestic worker (such as a nanny), you will be able to choose a specific stream with questions that pertain solely to your business activity.  All other business operations will be directed to choose the 'Other' stream.
  5. Can I save information I enter in the online eRegistration system and return to it later?
    No.  For security reasons you must enter all information and submit it at one time.  You will be timed out of your session if you are inactive for 30 minutes, and none of the information you have entered will be saved or stored online. To avoid this, please navigate to another page before 30 minutes has elapsed. 
    Having all your information on hand before you start is recommended.
  6. How do I know when my registration is complete?
    Once you have submitted your information to us online, you will be assigned a temporary Confirmation Number.  The number will be displayed on the printable summary page.  We will also email this number to the Company Contact Email Address you provided to us during registration.  Once your account has been activated, a permanent WSIB account number will be emailed to you.  A ‘Welcome’ letter and information package will be sent out by mail.
  7. How long will it take to get my WSIB account activated after I submit my information online?
    If we have all the information that we need from you, your account will be activated in 5 business days.  Otherwise, we will contact you to get more details.
  8. I did not receive a confirmation email after submitting my registration information.  What happened?
    The confirmation email is sent to the Company Contact Email Address that you provided. 

    You will not receive the email if the email address was
    • invalid
    • incomplete, or
    • filtered to exclude mail from unknown senders.

However if you clicked on 'submit' and a confirmation number was displayed onscreen, then we do have your registration information and will contact you with your account information.

Support/Help

  1. How can I get more information about registering with the WSIB, or where can I get eRegistration support?
    The Employer Service Centre can help you determine your registration obligations, and provide eRegistration support. If you need help, call us Monday to Friday, 7:30 a.m. to 5:00 p.m. at 416-344-1000 or 1-800-387-0750.

 

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