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Contact us

The Workplace Safety and Insurance Board

Telephone: 416-344-1000
Toll free: 1-800-387-0750
TTY: 1-800-387-0050
Fax: 416-344-4684 or 1-888-313-7373

Head Office
200 Front Street West
Toronto, Ontario M5V 3J1

Map

WSIB Collections Branch

Street address:
P.O. Box 2099 Stn. LCD1 120 King Street West
Hamilton, ON L8N 4C5
Toll Free: 1-800-268-0929
Fax Number: 905-521-4203
Map

Mailing address:
200 Front Street West
Toronto, Ontario M5V 3J1

Appeals

Contact us for information on how we deal with disputes:

  • Telephone: 416-344-1014
  • Toll-free: 1-800-387-0773
  • Fax: 416-344-3600

WSIB offices

You can call us for information or come see us in person!

Our telephone hours of operation

WSIB representatives are available on the phone from 7:30 a.m. to 5:00 p.m., Mondays to Fridays.

Office hours

Our offices are open 8:30 a.m. to 4:30 p.m., Mondays to Fridays. See a list of WSIB offices

Calling us after hours

To leave a message for a specific WSIB staff person after our regular office hours, please dial their direct 10-digit phone number and leave a message on their voicemail.

If you do not know the person’s 10-digit number, please call 1-800-387-0750 during regular business hours (7:30 a.m. to 5:00 p.m. Monday to Friday) to speak with a customer service representative.

Please note that the WSIB is closed for the following holidays:

Holiday hours

2016

Christmas Day

*Sunday, December 25*

Boxing Day

Monday, December 26

*Offices will be closed Tuesday, December 27, 2016.

2017

New Years’ Day

*Sunday, January 1

Family Day

Monday, February 20

Good Friday

Friday, April 14

Easter Monday

Monday, April 17

Victoria Day

Monday, May 22

Canada Day

*Saturday, July 1

Civic Holiday (Simcoe Day)

Monday, August 7

Labour Day

Monday, September 4

Thanksgiving Day

Monday, October 9

Remembrance Day

*Saturday, November 11

Christmas Day

Monday, December 25

Boxing Day

Tuesday, December 26

*Offices will be closed on Monday, January 2; Monday, July 3; and Monday, November 13.

eServices support

For all eServices inquiries (such as ePremium, eClearance and eWISR), including support issues, please contact 1-888-243-1569 or 416-344-4122 (TTY: 1-800-387-0050) between the hours of 7:30am to 5:00pm EST, Monday to Friday.

Specific inquiries

Fax it right - avoid processing delays

Avoid processing delays by faxing all WSIB claim-related information, no matter where you live, to 1-888-313-7373 or 416-344-4684. This guideline (83k, pdf) ensures the WSIB receives your claim-related fax efficiently.

Employers

Have a question about your account? Email us at employeraccounts@wsib.on.ca.

Workers

If you have a question, you can reach us at 1-800-387-0750 or 416-344-1000, Monday to Friday, from 730am to 5pm.

Media relations

Telephone: 416 344-4202
Email
: christine_arnott@wsib.on.ca

French enquiries:

Telephone: 416-344-2833
Email
: don_leacock@wsib.on.ca

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Speaker's Bureau

WSIB spokespeople are available across the province to deliver a presentation to your organization on a range of subjects. Request a speaker.
 

Your privacy is important!

Email is not secure, and could possibly be seen by someone other than a WSIB employee. Please do not include any specific claims or financial information. 

To protect confidential information, case managers and nurse consultants return inquiries by telephone. 

Please note that incoming and outgoing calls may be recorded for quality assurance purposes.

The WSIB Privacy Policy Statements explain more about ensuring your privacy.

Need information on prevention incentive and training programs?

Email: ExperienceRating@wsib.on.ca
Telephone: 416-344-1016 or 1-800-663-6639

Information on Prevention Incentive and Training Programs is also available on this website.

Do you have WSIB policy questions?

Call or email the policy branch that deals with the area related to your question.

Report fraud and non-compliance

You can use our toll-free action line or email address (email does not guarantee protection of your identity) to report suspected cases of non-compliance and fraud.

Call toll-free: 1-888-SI-LEADS (1-888-745-3237) 730am to 5pm, Monday to Friday
or
Email us at: sileads@wsib.on.ca 24 hours a day, 7 days a week

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WSIB's procurement activity

The WSIB is committed to proactively addressing the challenge of rising costs and fiscal responsibility while maintaining the best possible care for injured workers. Learn more about the WSIB's procurement activity.

Clearance certificates

Contact the Clearance Department at 416-344-1012 or toll-free at 1-800-387-8638. You can also fax us toll-free at 1-877-849-4882.

To help us serve you better, we will need the following information:

  • Principal name, address and account number
  • Contractor name and account number
  • Business activity

Forms

Fax to: 1-888-313-7373 or 416-344-4684

or

Mail to:

Workplace Safety and Insurance Board
200 Front Street West
Toronto ON M5V 3J1

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Got a comment or question about our website?

Email:wsibcomm@wsib.on.ca

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