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eClearance Frequently Asked Questions

1. What is a clearance?

A clearance  is a certificate  that the WSIB provides for free (view sample certificate).  It features a number that proves that a business/contractor is registered  with the WSIB and that their account is in good standing.

For an account to be in good standing,  the contractor  must meet these requirements:

  • Has an open account with the WSIB and has provided  all registration  information  and required documents.
  • Is classified in the appropriate classification unit(s).
  • Has reported  to the WSIB all required premium  amounts  and filed all required Reconciliation forms.
  • Has paid all premiums and other amounts owing.

A clearance  number is valid for up to 90 days from the date of issue. You need to make sure that there is a valid clearance  number in place for the full length of a job. If the work being done lasts longer than the period the clearance  number is valid for, the clearance number can be renewed,  as long as the account is still in good standing.

Our ‘What’s a Clearance certificate?’ video is now available! - It’s a great resource for anyone who hires companies to do work for them (principles), or is hired to do work for a client (contractor).

2. What does it mean if a contractor is marked ‘ineligible’?

Contractors  marked ‘ineligible’ cannot be issued a clearance  number because their account is not in good standing.

If a contractor  takes contracts  for construction work they fall under Bill 119, and must have WSIB coverage  (see e Clearances  in Construction for exceptions).  If a clearance  is requested  for that construction contractor,  and that contractor  is marked ineligible,  then all work done by that contractor  must stop, until their account is back in good standing,  and a new clearance  number is issued.

If construction work goes ahead without a valid clearance  number, both the contractor  and the person/company who hired them (regardless  of what industry they work in) are committing  an offence. These offences are enforceable, and a maximum  fine for a conviction  of an offence under the WSIA is $100,000.

3. What should I expect after I’ve signed up for an online service?

After you have signed up or enrolled for a new online service, please wait for our confirmation email. You can then access the service using the website link we provide in the email.

4. What’s the Clearance expiry/renewal schedule?

All standard  Clearances  expire on the same dates each year.

This means it’s easier for contractors  and principals  to keep track of multiple Clearances,  and to ensure that they always have a valid Clearance  number in place.

Expiry dates will always fall on the 19th, and you can start renewing  as early as the 15th. If you’ve signed up for eClearance  and have created a list of Clearances,  the system will automatically renew your Clearances  on the 20th (provided  the account is still in good standing).

Here’s a list of Clearance  expiry and renewal dates:

Expiry Date: Renew Starting:

February 19

February 15

May 19

May 15

August 19

August 15

November 19

November 15

5. What is the cost of a clearance certificate?

A clearance certificate is provided by the WSIB at no charge, which proves that a business/contractor is registered with the WSIB and that their account is in good standing. Most newly registered employers requiring a clearance certificate at the time of registration will need to make an initial advance payment of $250. This payment is applied to your WSIB account as a credit and will be applied towards your future premiums.

An advance payment is not new to the WSIB. Based on feedback from employers, as of October 1, 2017, we have moved to a more consistent and transparent approach by requiring a standard amount of $250 for the advance payment.

Clearance extension FAQs 

1. What is changing?

Clearances issued beginning August 2017 will be valid until February 19, 2018, instead of November 19, 2017.

2. How will I be affected?

Clearances issued on or after August 20 will not have to be renewed until February 19, 2018.  Therefore, employers will not receive an automatic e-mail notification of their list renewals in November.

3. Why are we doing this?

We are extending the Clearance validity period to support the upcoming changes related to the rate framework and the need to collect classification information from employers starting in September.

4. Can I get another extension?

We are always looking to enhance customer experience, and we will look at this for the future. However, we will not be providing another extension at this time.

5. Will I get an Automatic Email Notification in November?

No, you will not receive an automatic e-mail notification in November.  The next e-mail notification will be sent in February 2018.

6. Will my Clearance be considered valid until February?

Yes. Clearances issued on or after August 20, 2017 will be valid until February 19, 2018, instead of November 19, 2017. 

7. What about clearances issued after August 20, 2017?

Any new clearances issued on or after August 20, 2017 will also be valid until February 19, 2018 as long as your account is in good standing.

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