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Directory of Records

Directory of Records

About the Directory Of Records

The Directory of Records classifies the Workplace Safety and Insurance Board (WSIB) record holdings into the following three categories:

  1. General Corporate Record: Any record not considered to be a personal information bank or a public record.
  2. Personal Information Bank: A collection of personal information that is organized and can be retrieved by an individual’s name or some other personal identifier (i.e., claim number).
  3. Manual: Reference material used by the operating area includes the Operational Policy Manual and Employer Classification Manual.

The directory contains information pertaining to:

Requesting copies of records under the Freedom of Information and Protection of Privacy Act (FIPPA):

Under Freedom of Information and Protection of Privacy Act (FIPPA), every person has the right to request access to a record, unless it falls within one of the exemptions described in the Act. Freedom of Information requests can be made by filling out this request form (PDF) and mailing it, along with the $5.00 application fee (made payable to the WSIB), to:

Workplace Safety and Insurance Board
200 Front Street West
Privacy Office, 21st floor
Toronto, ON M5V 3J1
Attention: FOI Access Specialist

FIPPA prescribes a user-pay principle and requires the person making the request for access to a record to pay the fees outlined in the Regulations of the Act. The FOI Access Specialist will provide you with an estimate of fee amounts over $25.

Requesting copies of records released in response to Freedom of Information requests:

We may have already released information you are interested in. You can see a list of all formal Freedom of Information (FOI)‎ requests (.csv file) that the WSIB received under FIPPA from 2012 to 2016. This list will be updated annually.

If you would like to‎ receive copies at no cost of the responsive records released, please submit your request by email to Privacy_Office@wsib.on.ca or by mail to:

Workplace Safety and Insurance Board
200 Front Street West
Privacy Office, 21st floor
Toronto, ON M5V 3J1
Attention: FOI Access Specialist

When requesting copies of records, please clearly indicate the specific request number that can be found in the first column in the list of FOI requests.  If you have any questions, please contact the Privacy Office at (416) 344-5323.

Please note:  The requests containing “No” in the column “Can copies of records released be requested?” contain either personal information or confidential third party business information, and will not be released in accordance with sections 21 and 17 of FIPPA, respectively.

Access to Claim File Information:

The WSIB collects personal information from or about injured workers in the course of its operations. This information covers a wide range of subjects and is used to administer the Workplace Safety and Insurance Act (WSIA), case management, and programs of the Board. FIPPA provides individuals with a right of access to their own personal information. Individuals can access a copy of their claim file outside of FIPPA by submitting the Copy of Claim File form (PDF).

FIPPA also safeguards an individual’s privacy by ensuring this personal information is not disclosed to others without authorization. Furthermore, individuals are not only given access to their own personal information, but they also have the right to request a correction to information they believe to be inaccurate.

For requests for correction, please contact your Case Manager.

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