About us: How we're working with you

Fair Practices Commission

The Fair Practices Commission is the organizational ombudsman for the WSIB. The Commission provides an independent, neutral and confidential service for injured workers, employers and service providers with complaints about the service they receive at the WSIB.

The Commission also tracks complaint trends, identifies systemic issues and recommends improvements to the WSIB.

New commissioner appointed

In October 2012, the Board of Directors of the WSIB appointed Tom Irvine as the new Commissioner of the Fair Practices Commission. Mr. Irvine previously served as the Acting Commissioner following the retirement of Laura Bradbury in June 2012.

Mr. Irvine has been with the Commission for a number of years, serving in a variety of senior roles, including Deputy Commissioner. He carries an in-depth understanding of the WSIB and the stakeholders it serves.

Prior to joining the Fair Practices Commission, Mr. Irvine was a manager of the ombudsman program at Ontario Power Generation and was a team leader and investigator with Ombudsman Ontario.

Mr. Irvine has a Masters degree from the University of Waterloo and has completed additional training at the Rotman School of Management, University of Toronto and the Banff School of Management.

Contacting the Fair Practices Commission

Workers, employers and service providers can contact the Commission by telephone or in writing:

Phone: 416-603-3010
Toll-free: 1-866-258-4383
TTY: 416-603-3022
TTY Toll-free: 1-866-680-2035
Fax: 416-603-3021
Toll-free fax: 1-866-545-5357

Fair Practices Commission
123 Front Street West
Toronto, Ontario
M5J 2M2

Visit the website of the Fair Practices Commission.