Customer service

Customer service is at the foundation of everything we do in providing workplace safety and insurance programs and services to Ontario’s workers and employers.

We strive to ensure service excellence in all of our interactions with our customers. From the very first moment of contact with our staff, you should feel that we are listening and responding to your needs.

No matter how you contact us -- by visiting our offices, by using our interactive website, by telephone, or by written correspondence, we want to ensure that you will receive the same consistent service each time you are in touch with us.

How can I give feedback?

Complete our Customer Feedback Form online or fill one out when you visit a WSIB Information Centre or reception area at any of our offices across the province. Telephone Enquiry, Reception and Information Centre staff will be pleased to help you fill out the form.

We will review and share the information you provide with our management and staff so that we can make recommendations for service excellence improvements to WSIB senior management.