WSIB Policy Questions Do you have a policy question? You may find the answer in the Operational Policy Manual or the Employer Classification Manual (ECM) Can't find the answer? Call or e-mail the policy branch that deals with the area related to your question. Please note: our staff in the policy branches are not decision-makers nor do they have access to worker claim files or employer account information. For questions specific to claim files, contact your Case manager. For employer account information, contact our Employer service centre. Benefits Policy develops policies that deal with issues such as claims entitlement, payment of benefits, health care benefits, and return to work. Telephone: 416-344-4330 Toll-free: 1-800-387-5540, ext. 416-344-4330 E-mail: bpb@wsib.on.ca Medical and Occupational Disease Policy (MODP) provides scientific, medical, and technical support on issues related to occupational diseases. Telephone: 416-344-4365 Toll-free: 1-800-387-5540, ext. 416-344-4365 E-mail: modpb@wsib.on.ca Revenue Policy develops policies that deal with issues such as who's covered, classification (premium rate group) of business activities, what are insurable earnings and how they are calculated, premiums payable to the WSIB and Experience Rating. Telephone: 416-344-4150 Toll-free: 1-800-387-5540, ext. 416-344-4150 E-mail: rpb@wsib.on.ca TTY: 1-800-387-0050