Original version : What Should I do Immediately When a Worker is Ill or Injured




What Should I do Immediately When a Worker is Ill or Injured?

1. Provide First Aid

Provide first aid according to standard first aid practices, and make an accurate record of the incident and first aid given.

2. Arrange Transport to Medical Treatment (as necessary) and Pay For It

If more serious treatment than first aid is required, transport the worker to the appropriate medical facility. You may need to assign someone to accompany the worker, or call an ambulance.

3. Pay your Worker a Full Day’s Wages

You must pay your worker a full day’s wages on the day of the incident. WSIB loss of earnings (LOE) benefits start the working day after the incident occurs.

4. Investigate the Incident

Identify the cause of the accident or illness and keep a record of steps taken to correct the problem.

Critical Incidents
A workplace fatality or other critical incident requires additional actions.

You must

• Contact the police and ambulance services immediately.
• Immediately contact by telephone, telegram or fax, the local office of the Ministry of Labour and the employee’s union (if applicable). Within 48 hours, you must also notify, in writing, the Ministry of Labour, giving the circumstances of the incident.
• Contact your customer service representative or account manager, or call the Occupational Disease and Survivor Benefits Program at (416) 344-1010 or 1-800-465-9646. We can provide a WSIB Crisis Intervention Counsellor to help you and your employees deal with the incident.

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The Workplace Safety and Insurance Board
200 Front Street West
Toronto, ON M5V 3J1
Phone: (416) 344-1000
Toll free: 1-800-387-5540
Ontario Toll free: 1-800-387-0750
TTY: 1-800-387-0050
Web site: www.wsib.on.ca